Call for ideas to modernise Victoria's health complaints arrangements

Victoria's Minister for Health David Davis today called for submissions into a review that aims to modernise the way health complaints are resolved by the Health Services Commissioner. "This review is important to ensure we have a complaints process that is more responsive to people’s needs and that enables improvements in health services for all Victorians," he said. Mr Davis launched a discussion paper for the Review of the Health Services (Conciliation and Review) Act. "We need to modernise our approach to the management of health service complaints to have a smooth, swift and cost-effective health complaints system", he said. A discussion paper has been developed to provide information about the review and the key issues being considered by the panel.